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Intake Supervisor

Intake Supervisor

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Amerita, Inc. is a leading provider in home Infusion therapy. We are looking for an Intake Supervisor to join our Intake team as we grow to be one of the top home infusion providers in the country. The Intake Supervisor will report to the General Manager and work in our location branch.


Amerita is an entrepreneurial-founded company and a wholly owned subsidiary of PharMerica. The home infusion market is positioned for rapid growth driven by the aging population, increase in chronic diseases, robust pipeline of infusible drugs coming to market, and an industry shift from hospital delivery settings to lower-cost, high-quality alternative providers such as Amerita.


As a core member of the Intake team, you will be expected to perform and supervise all activities related to the processing of new referrals and ongoing coordination of patient customer service. We will help you achieve your goals through continuous professional development and regular career progression discussions.


As an Intake Supervisor, you will...

  • Ensure that all day to day branch operations work towards branch goals for revenue growth, timely revenue recognition and provision of outstanding patient customer service.
  • Supervise the process of intake and assist with patient registration, obtaining required documentation, working Ready to Bill, resolving unpaid patient balances and coordinating patient care.
  • Ensure intake personnel are properly performing all functions related to verifying insurance, obtaining authorizations and re-authorizations, registering patients, communicating with other departments regarding referrals, participating in patient care coordination and communicating with patients regarding coverage and financial obligations.
  • Ensure that insurance verification is completed and authorization is in place prior to giving the referral to a Pharmacist.
  • Monitor Ready to Bill daily to ensure inventory of unbilled remains less than 30 days with minimal amount over 14 days.
  • Be responsible for keeping staff current with payer requirements and Amerita policy and procedures related to the intake process, CPR+ functions and managing unbilled revenue.
  • Conduct random audits of recent referrals to assess thoroughness of work being completed by staff.
  • Understand and adhere to all applicable company policies and state and federal regulations and ensure Intake staff adherence.
  • Identify inefficient processes and monitors workload of staff, making recommendations to General Manager.
  • Participate in and coordinates training for all new intake staff.
  • Assist with competency testing for all training materials.
  • Communicate clearly and professionally, both in written form and orally, with internal and external customers.
  • Available to work extended hours when necessary to meet department deadlines.


  • High School Diploma/GED or equivalent required; Associate’s degree or some college preferred
  • Minimum of three (3) years of experience collecting referral information in the healthcare market
  • Working knowledge of Managed Care, Commercial Insurance, Medicare and Medicaid insurance
  • Home infusion experience a plus
  • Solid Microsoft Office Suite skills
  • Strong verbal and written communication skills
  • Ability to independently obtain and interpret information
  • Knowledge of CPR+ software a plus